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Warranty Center
Warranty Coverage Designed to Protect Your Investment.
Understand what is covered, what maintenance is required, common exclusions and how to start a warranty concern. Final written warranty terms provided with the order control.
Coverage categories
Five major warranty areas.
Eligibility depends on the ordered building package, roof style, frame option, site conditions, anchoring, maintenance and applicable exclusions.
90 Days
Workmanship
Covered installation-related workmanship issues.
Details →1 YearRoof Leak
Covered installation-related roof leaks.
Details →Up to 20 YearsPaint
Eligible painted panels under normal use and maintenance.
Details →Up to 20 Years12-Gauge Frame
Rust-through protection when requirements are met.
Details →Up to 5 Years14-Gauge Frame
Rust-through protection when requirements are met.
Details →Read FirstRequirements & Exclusions
Maintenance, modifications, site conditions and common exclusions.
Details →Keep coverage in force
Maintenance and site conditions matter.
✓Wash or rinse the building periodically and keep the roof clear.
✓Keep drainage working and avoid standing water around frames and panels.
✓Do not make structural modifications or additions without written approval when warranty coverage matters.
✓Avoid chemical, fertilizer and salt exposure.
✓Keep overhead and walk-in doors secured during storms and high winds.
✓Report issues promptly and allow NAC to inspect before third-party repairs.
Need help with a concern?
Start a warranty request with your installation address, order details, photos and a description of the issue.