Workmanship
Covered installation-related workmanship issues.
Home / Warranty
Warranty Center
Warranty Information — All in One Place.
Review coverage, owner responsibilities, common exclusions, maintenance expectations and how to submit a warranty concern without opening separate pages.
Coverage Overview
Five Major Warranty Areas.
Eligibility depends on the ordered building package, roof style, frame option, site conditions, anchoring, maintenance and applicable exclusions. Final written warranty terms provided with the order control.
Roof Leak
Covered installation-related roof leaks.
Paint
Eligible painted panels under normal use and maintenance.
12-Gauge Frame
Rust-through protection when requirements are met.
14-Gauge Frame
Rust-through protection when requirements are met.
Important: Warranty eligibility and coverage depend on the final ordered building, installation, site conditions, foundation, anchoring, maintenance and the written terms that apply to the order.
90-Day Workmanship Warranty
Installation Workmanship Coverage.
If an installation-related workmanship issue appears within the first 90 days after installation, NAC will inspect the issue and complete covered workmanship repairs at our cost.
✓Installation-related workmanship concerns discovered within 90 days after installation.
✓Covered repairs needed because of NAC installation workmanship.
✓Service performed by NAC or an approved service representative.
!Storm, wind, hail, flooding, fire, misuse or accident damage.
!Customer modifications, third-party work or unauthorized additions.
!Normal wear, cosmetic changes or lack of maintenance.
!Site settling, standing water, drainage or foundation movement outside NAC's control.
1-Year Roof Leak Warranty
Covered Installation-Related Roof Leaks.
If your roof develops a leak within the first year because of an installation-related issue, NAC will inspect the concern and make covered roof leak repairs at our cost.
✓Keep the roof clear of leaves, limbs and debris.
✓Do not add roof penetrations, vents, equipment, fasteners or skylights without written approval.
✓Keep doors closed and secured during storms and high winds.
✓Report leaks promptly and provide photos when possible.
!Storm damage, falling debris or roof punctures.
!Customer modifications, building movement or foundation issues.
!Lack of maintenance or unauthorized third-party repairs.
!Open doors, wind-driven rain, condensation or non-roof sources.
Paint Warranty
Up to 20 Years on Eligible Painted Panels.
Painted panel and roof panel coverage may be available for up to 20 years under normal use and maintenance, subject to final written terms.
✓Keep roof and panels clean of leaves, dirt and debris.
✓Wash or rinse periodically, especially after chemical, salt or fertilizer exposure.
✓Avoid abrasive cleaners, industrial solvents and harsh chemicals.
✓Maintain drainage so water and debris do not sit against the building.
!Regular Roof and Boxed Eave buildings with roof panels longer than 31 feet may be excluded unless NAC approves otherwise in writing.
!Chemical or salt exposure, fertilizer, harsh cleaners, physical impact, scratches, dents, storms, fire, flooding, misuse, neglect or unauthorized changes can limit coverage.
Frame Warranty
12-Gauge and 14-Gauge Rust-Through Coverage.
Frame-gauge selection affects the building package and rust-through warranty potential. Coverage is for qualifying rust-through, not cosmetic surface rust or damage caused by misuse, exposure or lack of maintenance.
Up to 20 Years
✓Wash the building periodically.
✓Keep leaves, debris, soil, mulch, fertilizer and chemicals away from the frame.
✓Prevent standing water from sitting against frame components.
✓Avoid harsh chemicals, salt exposure and corrosive materials.
✓Do not cut, drill, weld, move or modify frame components without written approval.
✓Report issues promptly for inspection.
Up to 5 Years
✓Keep the building clean and dry where possible.
✓Maintain proper drainage around the structure.
✓Remove dirt, leaves, mulch, fertilizer, chemicals and corrosive materials from contact areas.
✓Avoid unauthorized modifications and third-party structural changes.
✓Report potential rust-through issues promptly.
Requirements & Exclusions
Maintenance and Site Conditions Matter.
Coverage is intended for qualifying issues under normal conditions and is not designed to cover neglect, misuse, severe weather, site problems, unauthorized modifications or circumstances outside NAC's control.
!Unauthorized structural modifications, additions or alterations.
!Customer-installed components or interior work not approved in writing.
!Storm, hail, wind, lightning, flooding, fire, falling trees, vehicles, equipment, animals, vandalism or accidents.
!Chemical exposure, fertilizer, salt, de-icing agents, industrial solvents, harsh cleaners or corrosive environments.
!Building movement from site settling, poor drainage, foundation movement, erosion or improper site preparation.
!Damage caused by open or unsecured doors during wind events.
!Normal wear, cosmetic weathering, surface scratches, dents or routine maintenance items.
Before repairs: Contact NAC before third-party repairs or modifications when possible. Inspection may be required to determine coverage.
Warranty Request
Start a Warranty Concern Here.
Providing complete information up front helps NAC review the concern faster and determine the right next step.
Helpful information: Include your installation address, order number or purchase details if available, photos or videos, when the issue started, where it is located, and any maintenance or previous repair information.